Stickers International

Frequently Asked Questions

What is your minimum order value?

Our minimum order value is one of the lowest in the industry:

• Stickers on sheets = €23 ex.VAT per design
• Labels on rolls = €58 ex.VAT per design
• Magnetic products = €23 ex.VAT per design

How are the products supplied?

Stickers on sheets
All of our custom stickers are supplied in an easy-to-peel sheet format. The sheets are usually A4 in size but this can vary depending on the size of sticker chosen and the quantity ordered. Most stickers are supplied with multiple stickers on each sheet, but stickers larger than A3 will be supplied individually. Premium Paper Labels are always supplied in sheets slightly larger than A3 with multiple stickers on each sheet. Many of our sticker on sheets products can also be supplied individually for an extra charge. Simply choose "Individually cut" when ordering.

Labels on rolls
All of our labels on rolls are supplied on cardboard cores ready for you to peel and apply. The width of the rolls will vary depending on the size of your label and unless your label is very large, you will receive more than one roll to make up the total quantity. For example, if you ordered 1000 small (20 x 20mm) labels you would receive 4 rolls of 250 labels each. We always print labels with the shortest edge first off the roll. For landscape designs, this will be the left edge of the design first. For portrait, square or circle designs, this will be the bottom edge of the design first. If you need a custom rotation or orientation for your labels on rolls, please contact us.

Magnetic products
All magnetic products are supplied individually, ready to be applied.

For more information on how stickers can be supplied, please see our supply page.

How much do you charge for delivery?

We offer a choice of delivery options as part of the online ordering process. To see our current list of delivery options, please see our Service & Delivery Options page. All of our orders are sent by FedEx.

Do you offer international shipping?

Yes, we have options for delivery in the UK, Europe and the Rest of the World. Please see our delivery page for more information.

How fast are your turnaround times?

We aim to despatch all orders within 3-5 working days of confirmed payment unless it's for a very large quantity. Please see our Service & Delivery Options page for our current production and delivery choices.

If you need your stickers / labels quickly, or to a strict deadline, we have a number of express services and courier options to get them to you even faster. Contact us to see how quickly we can produce your custom stickers or labels.

Are there any setup or design fees?

Here at Stickers International we are proud to say that we have no hidden charges. To keep ordering simple, all that you pay is the cost of the stickers, delivery and VAT on the total. That means no origination fees, no setup fees and no design fees!

How much do your products cost?

All of our prices are based on the sticker / label size and the chosen quantity. The more you buy, the cheaper each sticker becomes. As the size of each sticker is different, we don't have a static price list. Instead, you can get an instant quote by filling out our easy to use quote form. You'll get a price immediately that you can print or email directly from the page. If you want to order online straight away, simply choose your product and follow the order process!

How can I pay for my order?

There are 2 different methods of payment that you can choose from on our website:

• Credit / Debit card
• Bank transfer

The Credit / Debit card option is an instant payment, causing no delay to your order. Bank transfer can take between 24-72 hours to be confirmed and cheques may take several working days to clear. If you choose to pay by bank transfer your order will be placed on hold until payment is received.

How does your service compare to others?

Our quality of service is the best in the industry and we strive to keep it that way. At Stickers International we offer a reliable, friendly service and we invite you to give us a call at any time on +44 (0)1790 755 860.

How long have you been in the industry?

We have been in the printing industry for more than 40 years, gathering a vast amount of professional knowledge that we can use to help you create the perfect custom stickers or labels for you or your company.

Other aspects of promotional printing that we can provide you with include Name Badges, Heat Seal Transfers, Signs & Graphics, Promotional Pens and Workwear.

Do you supply a digital proof before printing?

If you order your custom stickers or labels on our website, a digital proof will be shown on screen after you click the "Finished Designing" button. Please check this carefully to ensure everything looks correct. The pink line denotes the edge of the sticker / label and will not be printed.

If you place your order via email or by using the "Upload print-ready artwork" option, we will send you a PDF proof for approval. The order will not enter production until the PDF proof has been approved in writing (email) and payment has been received. If at all possible, it's always faster to place your order on our website as there are no delays for emails to be sent/received and no waiting for artwork approval.

How do you print the stickers and labels?

We print all of our custom sticker and label products using state of the art, high resolution digital printing machines. We print using CMYK inks but the exact print method differs depending on the sticker product chosen. For more details, please see the Technical tab on the relevant product page.

What is lamination?

For more information about our lamination option, please see our lamination page.

What are "cut line", "bleed line" and "safe area"?

When designing your stickers on our website, you may see the following lines:

Cut line
The final size of the sticker

Bleed line
Background colours and images that need to go to the edge of the sticker need to extend to here

Safe area
The maximum safe area to place images and text that do not go to the edge of the sticker

 

I don't have a logo or design to upload to your website. Can you recommend where I can make a logo or design?

Our website allows you to upload an image or design and place it onto various different products. If you don't already have a logo, image or design in mind, we would recommend that you try visiting www.canva.com/free

Canva is a free-to-use online graphic design tool that can help you to create a design or logo using one of their thousands of free templates. Once you have created your design on Canva, click on the "Share" button, then "Download", then choose "PDF Print" in the "File type" box and click the "Download" button to download it to your device. You can then upload this PDF file to our website and place your order.

How do you prefer my artwork / logo to be supplied?

When designing your sticker online, the website allows you to upload .jpg .jpeg .png .gif .pdf .eps and .ai files. Via email, we can accept logos and badge designs in almost any format, just send us the best quality logo you have and we'll be able to produce the best possible result.

As a general rule, our preferred file formats are .pdf .ai and .eps. Other common file formats that we can accept include .jpg .jpeg .doc and .docx. As previously mentioned, we can open almost anything. In the unlikely event that you send us a file we cannot open, we will contact you about your options. We can currently accept files via email up to around 10MB. To find out more about submitting your own artwork and logos please visit our artwork guidelines page.

Does the website check the quality of my artwork?

Our website allows you to upload .jpg .jpeg .png .gif .pdf .eps and .ai files. When designing your product if you upload an image the website will display a quality message. This check is based on the resolution of your image and can give one of the following results:

• Very Poor - We don't recommend that you print this image at the current size.
  
• Poor - Consider making the image smaller or uploading a higher resolution image.
  
• Okay - Consider making the image smaller or uploading a higher resolution image.
  
• Good
• Excellent
  

If you upload a .pdf .eps or .ai file then the system is unable to determine the quality of your artwork. Because it is a document rather than an image it could contain different images and vectors of varying qualities and sizes. For this reason we simply show the message:

Image quality cannot be determined for PDF, EPS and AI files.

In all cases we will print the file as supplied. If you are unsure about the quality of your .pdf .eps or .ai file then please contact us, attaching the file and letting us know the size that you intend to have it printed. We will review your file and let you know what options are available.

What are the minimum recommended sizes for printing barcodes and QR codes?

For EAN-13 retail barcodes, the standard size is 38mm wide x 25mm high. The minimum size we recommend for EAN-13 barcodes is 30mm wide x 20mm high.

For complicated QR codes we recommend a minimum size of 30mm wide x 30mm high. For less complicated QR codes we recommend a minimum size of 20mm wide x 20mm high.

Below are examples of a very simple QR code (left), a typical QR code (middle) and a very complicated QR code (right):

How long can I store the stickers before applying them?

Under normal circumstances we recommend that our stickers are applied within approximately 6 months of receipt. They should be stored flat in a cool, dry place and out of direct sunlight.

For more details, please see the relevant technical datasheet.

Can you print variable data and serial numbers?

Variable data and serial numbers are available on most of our sticker ranges. Please see our page on Variable Data & Serial Numbers for more information.

Can you print different designs on one sheet?

We can print different designs on a sheet for most of our sticker ranges. Please see our page about Mixed Designs on a Sheet for more information.